The challenge
The old shop was hard to trust and hard to use. A welcome pop-up covered the page on arrival, the catalogue looked like any online store, and parents had to dig to find how long a rental lasts, what the deposit is and whether delivery covers their area.
Our approach
We started from the rental questions parents ask before borrowing: what suits my child's age, how much does it cost for the week, what do I pay back, and do you deliver to me? Each answer got a permanent, visible place: an age-group menu, a rental price and refundable deposit card on every toy, a service-area bar with a map, and a step-by-step rental guide.
The outcome
A fast, custom-built platform with a calm, friendly look: no pop-up wall, browsing by category or age, favourites and a borrow cart, and toy pages that show the 7-day rental fee and refundable deposit up front.